Last Revised March 11, 2025
Introduction
Glia
provides digital customer service technology that is integrated into websites and
applications operated by our customers ("Customer Sites"). This privacy policy
governs Glia’s collection, processing, and use of information from end users ("Users")
when they interact with Customer Sites that integrate Glia’s technology ("the
Services"). It applies to information collected directly through Glia’s Services on
Customer Sites, but does not cover information collected by the Customer Site operator
through other means. Our customers are responsible for their own privacy policies and
practices, including how they use the Services and collect user data on their sites. For
information on how a Customer Site uses your information, please refer to the privacy
policy of the Customer Site.
What information does Glia collect?
Glia collects information
through your use of Customer Sites, including:
Glia processes information as directed by our customers through their configuration and use of our Services. Our customers determine:
Glia provides the technical infrastructure and capabilities to support our customers' privacy and security requirements, but does not determine or implement these policies.
Does Glia collect real-time location information?
Glia may
collect information about your device’s location if you access a Customer Site from a
device with location services enabled. We use this data to help our customers analyze
usage patterns and improve their services. Anonymous location data may be shared with
third parties. To limit the collection of location data, please refer to the "Opt-out"
section below.
How does Glia use information collected from
you?
Glia’s Internal Use – We use the information
collected from Users to provide our customers with insights about their use of Customer
Sites that integrate Glia’s Services. We share this information with third parties only
as described in this Privacy Policy.
Use of Information for Advertising – We also work with third-party partners to improve our services and show relevant advertisements. These partners may collect information about your interactions with our marketing sites to:
We may disclose information we collect from Users to:
Third
parties as required by law, such as to comply with a subpoena or similar legal process;
Third parties as we deem necessary, based on our good faith belief, (i) to protect our
rights, your safety or the safety of others, (ii) to investigate fraud, or (iii) to
respond to a government request; Trusted services providers who work on our behalf, who
do not have an independent use of the information we disclose to them, and who have
agreed to adhere to the rules set forth in the privacy statement; Customers in the form
of aggregated, anonymous data about the way you use Customer Sites so that Customers can
improve their respective Customer Sites; Third parties in conjunction with a merger,
acquisition or sale of Glia. If Glia is involved in a merger, acquisition, or sale of
all or a portion of its assets, you will be notified via email and/or a prominent notice
on our Web site of any change in ownership or uses of this information, as well as any
choices you may have regarding this information.
Opting Out
Opt-out of Location Tracking
You may opt out of location tracking by disabling location services on your device or by turning off cookies and JavaScript for Customer Sites. If you have any questions or need assistance, please contact us at privacy@glia.com.
Opt-out of Interest-Based Advertising
Our third-party partners may use non-cookie technologies to track your activity. You can opt out of interest-based advertising through the following third-party platforms:
Data Retention Policy; Managing your Information
Glia retains information about User activity on Customer Sites as necessary, unless prohibited by law. Customers, acting as data controllers, can request modifications or deletion of this information in accordance with Glia’s standard processes. For data deletion or modification requests, please contact your Customer Site operator.
Children
We do not knowingly solicit data from or market to
children under the age of 13. If a parent or guardian becomes aware that his or her
child has provided us with information without their consent, he or she should contact
us at privacy@glia.com. If
we obtain actual knowledge that a User is under thirteen, we will promptly delete such
information from our files.
Security and Compliance Framework
Glia maintains a robust security program to protect our platform and enable our customers to meet their security and privacy requirements. This includes:
Specific security measures and compliance with regulatory requirements, such as the GDPR and CCPA, are detailed in our agreements with customers.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices or
legal obligations. When we update the policy, we will post the new version on our
website and provide any legally required notifications. We encourage you to review this
Privacy Policy regularly for any updates.
Your Consent
By using a Customer Site that integrates Glia’s Services, you consent to the processing of your information as described in this Privacy Policy and the privacy policy of the Customer Site operator. Glia processes information on behalf of its customers in accordance with our agreements with them. If you are located outside the United States, your information may be transferred to and processed in the United States.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Additional targeting cookies from various domains are used. For a complete list, please contact us.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Additional performance cookies from various domains are used. For a complete list, please contact us.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.